P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in San Lorenzo de El Escorial with a minimum of 4 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
8 / 10
8.04
14,384 reviews
| 268,892 travellers
5 out of 14,384 reviews
8
06 / 17 / 2026
A
Anonymous
United States
Lydia was very nice and collected us at the appointed time. We had sent an email to the provider after the original booking advising them we had a third large suitcase. No reply from the vendor. We sent a second note to the vendor to confirm knowlege of the additional suitcase and requesting confirmation - again, no reply from the vendor. Lydia put the additional suitcase in the front seat. No communication from the vendor! Second time using Civitatis: drivers don't speak English!
I travelled with my partner
We are sorry that our local provider was not able to deliver the booked service with the usual quality. We apologise for what happened, we will take note of your feedback to improve the service in the future.
8
05 / 31 / 2026
M
Marina Coromoto Contramaestre Pi
Miami , United States
Todo perfecto. Llegué al Hotel a las 22 hrs y debíamos salir al día siguiente a las 05 hrs otra vez al aeropuerto. Comenté con el chófer que nos trajo, si nos podía reconfirmar con su agencia el traslado seguro para esa hora de la madrugada ya que éramos 9 personas y me comentó que no podía averiguar eso con su empresa. Total, quedamos con la expectativa y afortunadamente, el chófer vino a las 05 hrs. Chófer amable.
Translate this opinion into English.
Everything was perfect. I arrived at the hotel at 10 PM and we were scheduled to leave for the airport again the next day at 5 AM. I asked the driver who brought us if he could reconfirm with his agency the transfer for that early hour, since there were nine of us, and he said he couldn't check that with his company. So, we were left wondering, and fortunately, the driver arrived at 5 AM. He was a friendly driver.
Opinion translated. Show original.
I travelled with friends
8
05 / 30 / 2026
M
Marina Coromoto Contramaestre Pi
Miami , United States
Todo bien, pero deben mejorar la comunicación. Deben facilitar al menos 1 día antes el móvil del chófer. En mi caso, el vuelo salió 30 min retrasado y de paso, nos quitaron las 9 Carry on que traíamos y las colocaron en bodega, retrasando aún más la salida. Contacté por WhatsApp al número de urgencias para notificar el retraso y nunca me respondieron. Tuve que contactar con el dueño de la agencia de viajes para reconfirmar el traslado. Vehículo muy bueno y conductor excelente.
I travelled with friends
Muchas gracias por tu comentario. Vamos a pasarlo al proveedor para que lo tenga en cuenta y mejore su servicio en lo que pueda.
10
04 / 01 / 2026
Y
Yolanda Fortea Romero
Spain
Ha ido todo perfecto, el chofer se ha adelantado a nosotros enviándonos un mensaje antes de nuestra llegada, en cuanto le hemos avisado de que teníamos el equipaje, nos ha venido a buscar a la puerta del aeropuerto y nos ha acompañado hasta el vehículo. En todo momento ha sido muy amable y servicial. Servicio de 10, para recomendar y repetir.
Gracias
Translate this opinion into English.
Everything went perfectly. The driver anticipated our arrival by sending us a message, and as soon as we let him know we had our luggage, he came to meet us at the airport entrance and escorted us to the vehicle. He was incredibly kind and helpful throughout. Excellent service, highly recommended and would definitely use them again. Thank you!
Opinion translated. Show original.
I travelled with teenagers
10
03 / 26 / 2026
F
Fulvio Cargnino
Torino , Italy
Abbiamo utilizzato il servizio di transfer a Madrid tra l'aeroporto e l'hotel. Ci siamo trovati benissimo per quanto riguarda la puntualità e la gentilezza mostrataci. Un ringraziamento particolare al nostro autista Signor Oscar. Sicuramente questo è un servizio da consigliare.
Translate this opinion into English.
We used the transfer service in Madrid between the airport and the hotel. We were very pleased with the punctuality and courtesy shown. Special thanks to our driver, Mr. Oscar. This is definitely a service to recommend.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 14,384 reviews
06 / 17 / 2026
United States
Lydia was very nice and collected us at the appointed time. We had sent an email to the provider after the original booking advising them we had a third large suitcase. No reply from the vendor. We sent a second note to the vendor to confirm knowlege of the additional suitcase and requesting confirmation - again, no reply from the vendor. Lydia put the additional suitcase in the front seat. No communication from the vendor! Second time using Civitatis: drivers don't speak English!
We are sorry that our local provider was not able to deliver the booked service with the usual quality. We apologise for what happened, we will take note of your feedback to improve the service in the future.
05 / 31 / 2026
Miami , United States
Todo perfecto. Llegué al Hotel a las 22 hrs y debíamos salir al día siguiente a las 05 hrs otra vez al aeropuerto. Comenté con el chófer que nos trajo, si nos podía reconfirmar con su agencia el traslado seguro para esa hora de la madrugada ya que éramos 9 personas y me comentó que no podía averiguar eso con su empresa. Total, quedamos con la expectativa y afortunadamente, el chófer vino a las 05 hrs. Chófer amable. Translate this opinion into English.
Everything was perfect. I arrived at the hotel at 10 PM and we were scheduled to leave for the airport again the next day at 5 AM. I asked the driver who brought us if he could reconfirm with his agency the transfer for that early hour, since there were nine of us, and he said he couldn't check that with his company. So, we were left wondering, and fortunately, the driver arrived at 5 AM. He was a friendly driver. Opinion translated. Show original.
05 / 30 / 2026
Miami , United States
Todo bien, pero deben mejorar la comunicación. Deben facilitar al menos 1 día antes el móvil del chófer. En mi caso, el vuelo salió 30 min retrasado y de paso, nos quitaron las 9 Carry on que traíamos y las colocaron en bodega, retrasando aún más la salida. Contacté por WhatsApp al número de urgencias para notificar el retraso y nunca me respondieron. Tuve que contactar con el dueño de la agencia de viajes para reconfirmar el traslado. Vehículo muy bueno y conductor excelente.
Muchas gracias por tu comentario. Vamos a pasarlo al proveedor para que lo tenga en cuenta y mejore su servicio en lo que pueda.
04 / 01 / 2026
Spain
Ha ido todo perfecto, el chofer se ha adelantado a nosotros enviándonos un mensaje antes de nuestra llegada, en cuanto le hemos avisado de que teníamos el equipaje, nos ha venido a buscar a la puerta del aeropuerto y nos ha acompañado hasta el vehículo. En todo momento ha sido muy amable y servicial. Servicio de 10, para recomendar y repetir. Gracias Translate this opinion into English.
Everything went perfectly. The driver anticipated our arrival by sending us a message, and as soon as we let him know we had our luggage, he came to meet us at the airport entrance and escorted us to the vehicle. He was incredibly kind and helpful throughout. Excellent service, highly recommended and would definitely use them again. Thank you! Opinion translated. Show original.
03 / 26 / 2026
Torino , Italy
Abbiamo utilizzato il servizio di transfer a Madrid tra l'aeroporto e l'hotel. Ci siamo trovati benissimo per quanto riguarda la puntualità e la gentilezza mostrataci. Un ringraziamento particolare al nostro autista Signor Oscar. Sicuramente questo è un servizio da consigliare. Translate this opinion into English.
We used the transfer service in Madrid between the airport and the hotel. We were very pleased with the punctuality and courtesy shown. Special thanks to our driver, Mr. Oscar. This is definitely a service to recommend. Opinion translated. Show original.